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I do not remember my user name.

 

Please contact:

   

E-Mail: solutions.emea@lonza.com

 

 

I cannot login, my user account is blocked.

 

Please contact:

   

E-Mail: solutions.emea@lonza.com

 

I have trouble with placing an order.

 

Please contact:

   

E-Mail: solutions.emea@lonza.com

 

 

When is my order delivered?

 

1) If the order was placed correctly, an email confirmation was sent to you including the expected delivery date.

2) You can also check the status of your order/delivery under My Account.

3) If you cannot find the needed information, please get in contact with Customer Service:

   

E-Mail: solutions.emea@lonza.com

 

 

I want to raise a complaint.

 

Please contact:

   

E-Mail: solutions.emea@lonza.com

 

 

Who is my Sales Account Manager?

 

Please contact:

   

E-Mail: solutions.emea@lonza.com

 

 

I have a question about an invoice.

 

Please contact:

   

E-Mail: solutions.emea@lonza.com

 

 

I need a copy of an invoice.

 

You can download a copy of your invoices under "Invoices", "Orders" or "My Account > Order History"

 

I need a SDS (Safety Data Sheet).

 

Please contact:

   

E-Mail: solutions.emea@lonza.com

 

 

I need a CofA (Certificate of Analysis).

 

 

Please contact:

   

E-Mail: solutions.emea@lonza.com

 

 

A colleague of my company needs a login.

  

Please contact:

   

E-Mail: solutions.emea@lonza.com

 

 

The product I want to order is not listed on my account.

  

Only products that you have ordered at least once through our Customer Service department, are available for online ordering. To order a new product, please contact your Customer Service representative:

   

E-Mail: solutions.emea@lonza.com

 

 

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